Mannai Heavy Equipment Group (HEG), part of Mannai Auto Group, hosted a special event to recognize its Thermo King customers for their loyalty to the world’s leading company in creating and sustaining safe, comfortable & energy efficiency environments.
On the sidelines of the event, Khalid Youssef, General Manager, Mannai HEG, said: “The pressure on the commercial transportation business is growing in tune with Qatar’s development and corresponding expansion of populations. Thermoking refrigeration units for the transportation sector are therefore under even greater pressure to perform almost around the clock and under extreme conditions to meet demand.
“Mannai HEG is honored to have a strong list of partners who are committed to Thermo King, which maintains a leading market share in the transportation business. This would not be possible without our valued customers and this small appreciation ceremony is in recognition of their loyalty. We also want to express our commitment to them in delivering an excellent after sales experience, with even more effective solutions to meet their growing needs.”
Mannai HEG recently expanded its workshop capabilities with a new workshop for Thermo King in the industrial area. The facility is fully equipped with genuine spare parts and a full range of service packages to serve all customer requirements.
Khalid Youssef said “One of the advantages of Thermo King is that it is extremely durable, so one of the company’s challenges is ensuring technicians and the spare parts unit are able to service both older machinery and new with the same efficiency, which requires extensive training.
Hashim El Gendi, Unit Sales Manager at Mannai HEG adds: “The new service facilities and constantly trained staff are just one element in an overall service value proposition. Thermo King and Mannai have been working on increasing our interaction with major fleet owners and operators in Qatar, particularly those customers seeking to expand their transportation businesses. Some of the added value solutions offered to these customers include payment facilities for Thermo King refrigeration units as well as a number of initiatives that go beyond the normal service cycle to ensure our customer have access to the most advanced technology available.”
Thermo King, a brand of Ingersoll Rand, was founded in 1938 and manufactures temperature control solutions for the transport industry, catering to a variety of transportation applications for trucks, trailers, rail carriages, ocean containers, and air conditioning systems for buses. It is available in Qatar exclusively though Mannai HEG.