CORPORATE

VACANCIES/ SENIOR AGENT – CRM

Role:

SENIOR AGENT – CRM

Business Unit:

Auto Sales

Division:

Automotive Group

Job Description:

Job Purpose:

  • Provides customer service to customers and dealers on all non-technical issues in a timely manner and within company guidelines.
  • Provides support on issues such as, warranty, replacement, repair and other customer-related issues.
  • Responsible for the implementation of procedures according to GM Dealer Standards.

Job Scope:

  • Deals internally with Admin, Marketing, Sales and Aftersales Departments.
  • Deals externally with customers.

Major Job Responsibilities and Accountabilities: 

  • Receives and responds to vehicle owners regarding service campaigns, vehicle recalls, warranty or extended service contracts and other related issues.
  • Contacts various internal departments on a regular basis to clarify information, seek guidance and gather information to respond to customer inquiries.
  • Contacts external parties to assists in providing information, gain clarification and gather information.
  • Answers all correspondence within quality standards.
  • Follows up with existing cases and close as necessary.
  • Documents new case or updated case file using the CRM system.
  • Logs all customer interactions using the company case logging guidelines.
  • Arbitrates issues to second liners or management, if necessary to ensure timely solution.
  • Adds value to the customer interaction.

 

Location:

Head Office – Industrial Area

Minimum Qualifications:

  • College graduate
  • Good oral and written communication

Skills Desired:

Excellent computer skills

Years of Experience Desired:

A minimum of 1 - 2 years related experience

APPLY

Applying For: SENIOR AGENT – CRM

Contact Us

<span style="text-align:left"> Tel: (+974) 4455 8888 </br> Fax: (+974) 4455 8880</br> Email: info@mannai.com.qa </span>

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