CORPORATE

VACANCIES/ ADVISOR – SERVICE

Role:

ADVISOR – SERVICE

Business Unit:

Auto Group

Division:

Auto Service Center

Job Description:

Job Purpose:

To cope up with the customers reporting to the Reception for service repairs.

Job Scope:

  • Receive customer vehicle, Consult with customers to discover their needs .
  • Maintains good relationships with customers by meeting and exceeding their expectations, Diagnose / identity technical problem.
  • Document the job operation on the reception sheet , create a service Repair Order , submit estimate to customer , if required,   follow-up on repairs status of vehicle and  inform customers accordingly.
  • Calculates charges for all pars , labor , and service repairs  and/or ensure the accuracy of the charges, Ensure a high standard regarding  personal presentation and presentation of the retail facility in the service  reception area at all  times.
  • Generate additional business by  gaining  trust and confidence of the customer.
  • Calms dissatisfied customers, resolves complaints with sensitivity, and involves others when needed.
  • Ensures that all health and safety legislation and internal procedures are followed.
  • Attends regular safety meeting to review work safety rules.
  • Preforms other reasonable activities from time to  time.
  • From A-Z  receiving upto to delivering the vehicles to the customers. 

Major Job Responsibilities and Accountabilities:

Administration:

  • Responsible to answers customers  questions regarding technical problems  with their vehicle , warranties , services , and repairs in a manner that is easily understood and does not use excessive technical jargon.
  • Conducts proactive discussions with customers  to identify and or prevent potential Initiates job documentation and maintain customers records and follow-up systems.
  • Receives and registers payments for work carried.

 

Minimum Qualifications:

Degree in Mechanical Engineering.

Skills Desired:

Technical skills on the Repairs of Auto. Should be a good listener to customer. Should be polite and should have convincing skill to gain customer confidence to facility the repairs of customer vehicles. Product knowledge.

Years of Experience Desired:

Minimum of 4-5 Years of experience working in an auto industry.

APPLY

Applying For: ADVISOR – SERVICE

Contact Us

Tel: (+974) 4455 8888                Fax: (+974) 4455 8880              Email: info@mannai.com.qa  

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