CORPORATE

VACANCIES/ Assistant Manager CRM

Role:

Assistant Manager CRM

Business Unit:

Automotive Group

Division:

Auto Sales

Job Description:

Administration:

  • Supervises the work of all CRM staff.
  • Plans, monitors and evaluates work and trains staff.
  • Schedule and assigns work processes and analyzes plans for potential problems.
  • Resolves the most complex customer service inquiries and complaints.
  • Creates, maintains and monitors records of customers.
  • Conduct record searches and prepares statistical work sheets.
  • Participates in the selection, supervision and evaluation of personnel.
  • Compiles a variety of narrative and quantitative reports and correspondence.
  • Ensures the implementation of goals, objectives, policies, procedures and work standards for the operation of the department.
Customer Service & Marketing:
  • Responsible to provide sales and customer support based from the needs and queries of the customer.
  • Arranges for car service when required.
  • Addresses customer hesitation and resistance.
  • Ensures awareness of and monitors customer satisfaction.
  • Participates in planning sales campaigns, marketing initiatives and promotions to maximize sales.
Business Development :
  • Assists in the design and implementation of motivational programs.
  • Participates in the development and implementation of department programs, systems, procedures and methods of operations including computer-based systems.
  • Develops vision and strategies to increase business in accordance with objectives.
  • Establishes goals and performance measures.
  • Provides feedback and ensures continuous growth.

Minimum Qualifications:

  • College graduate
  • Fluent in Arabic and English
  • Good oral and written communication

Skills Desired:

  • Computer literate

Years of Experience Desired:

A minimum of 5 years experience in an automotive industry

APPLY

Applying For: Assistant Manager CRM

Contact Us

Tel: (+974) 4455 8888
Fax: (+974) 4455 8880
Email: info@mannai.com.qa

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